Your data
Personal data protection policy
Last updated: 18 October 2026
At VALMA Hotel Campestre we look after the details you give us when you ask for a booking. Here is what we ask for, what we use it for, and how you can see it, correct it or ask us to delete it, under Colombia's Law 1581 of 2012 and Decree 1377 of 2013.
Who is responsible
VALMA Hotel Campestre, in Santa Fe de Antioquia, Colombia. You can reach us at the email and WhatsApp number at the end of this page.
What we ask for
Your first and last name, your WhatsApp number and/or your email, the dates, the stay or day pass you ask for, the number of people and the language you write to us in. We never ask for card details or sensitive data.
What we use it for
To answer your request, hold your dates, confirm, change or cancel your booking, and write to you about it. We only send you news or offers if you tick that separate box, and you can ask us to stop at any time.
Where it is stored
With Cloudflare, which hosts our website, on servers in North America. Emails about your booking are sent through an email provider. We don't sell or share your data with anyone else.
How long we keep it
As long as it is needed to handle your booking and to meet the hotel's legal obligations, such as accounting and tourism records.
Your rights
You can see, update and correct your data, ask us to delete it, withdraw your authorisation and ask for a copy of it. If you feel we didn't handle your request properly, you can complain to Colombia's Superintendence of Industry and Commerce (www.sic.gov.co).
How to use them
Write to us at the email or WhatsApp below with your name and your booking reference, if you have one. We answer questions within 10 business days and complaints within 15 business days.
Contact
VALMA Hotel Campestre
Vía Al Paso, frente al parque del amor
Santa Fe de Antioquia, Antioquia